erahashop is registered under 410578965. Its head office is at Av My Thami Hay Hassani Casablanca. The company offers electronic products and repair services to retail and trade customers (hereinafter referred to as "the Customer").
1.2 Any request for assistance from the erahashop After-Sales Service implies that the Customer fully and unreservedly accepts these ASS Ts and Cs and confirms that they are aware of these.
1.3 By accepting these ASS Ts and Cs, the Customer warrants that they own the Device being submitted for repair, they have acquired the Device lawfully and that the Device has not been stolen. The Customer also warrants that they are a natural person aged eighteen (18) or above and have the legal capacity to sign this contract.
1.4 erahashop reserves the right to amend these ASS Ts and Cs at any time without informing the Customer. The latest version can be viewed at: https://www.erahashop.com/
The terms of the erahashop contractual warranty for erahashop products are set out in the warranty certificate provided with erahashop products.
2.1 The current article is merely a reminder of the provisions listed in the warranty certificate - the latter remains solely applicable.
2.2 The erahashop After-Sales Service can only provide a contractual warranty for products destined for the European market. The contractual warranty covers repairs for replacement device hardware faults that occur during the period specified but only if the device is used in line with the recommendations in the user manual. Causes relating to actions carried out by the Customer or a third party are not covered.
2.3 The contractual warranty period for erahashop products and accessories is stated on the warranty certificate delivered with each product.
2.4 The hardware is guaranteed against manufacturing faults from the date of purchase by the Customer - excluding the exemptions listed in Article 2.6 below. If during the warranty period the Product turns out to be defective due to a hardware or manufacturing failure, erahashop will repair it in line with the terms set out below without charging for the labour or parts required. Depending on the relevant costs, erahashop reserves the right to repair the Product or replace it with an identical or equivalent model.
2.5 erahashop cannot be required to loan out replacement products either before or during the repair - even if there are delays to the process mentioned above.
2.6 The erahashop contractual warranty does not cover:
2.7 Requests for assistance under warranty can be made on the erahashop website (www.erahashop.com) or by telephone +212 (0) 610243882 (local call rate).
For repairs under warranty, proof of purchase for the erahashop Product will be required when the request is made.
Spare parts will be available for one (1) year from the date the erahashop Product is purchased by the Customer. Should spare parts not be available within this time frame and no exchange for an identical product be possible, erahashop reserves the right to offer a model which is at least equivalent to the product under repair as an exchange. If the Customer refuses to accept this, erahashop shall not be held liable for damages.
2.8 Products under warranty must be returned in appropriate packaging and boxed up carefully.
2.9 All requests for assistance must specify the fault and the owner's contact details for each product.
2.10 erahashop reserves the right to refuse to provide services free of charge under warranty if these documents cannot be shown or if the information they contain is incomplete, illegible or incoherent.
2.11 In accordance with the French Consumer Code, any period of under seven (7) days during which a Product is with the ASS for a repair covered by the contractual warranty will be added to the warranty period remaining on the date the customer requests assistance or the product is provided for repair, if the latter occurs after the request for assistance.
2.12 Invalid warranties
Products not covered by the contractual warranty in line with the criteria set out in Article 2.6 above will incur a 300DH charge (including VAT) for issue diagnosis and return shipping, except where the Customer agrees to erahashop repairing the Product at the price quoted.
erahashop is liable for any lack of conformity in the spare parts used by it to repair the Product in line with the terms set out in Article L. 211-4 and those that follow of the French Consumer Code and for hidden defects in line with the terms set out in Article 1641 and those that follow of the same Code.
The legal guarantee of conformity is applicable independent of the commercial warranty covering the item and is defined below.
Copies of legal provisions:
Article L.217-4 of the French Consumer Code
The seller shall deliver an item conforming to the sales contract and is responsible for any lack of conformity that exists on delivery.
The seller is also liable for any lack of conformity caused by packaging, assembly instructions or installation where the latter is their responsibility under the contract or has been carried out on their behalf.
Article L.217-5 of the French Consumer Code
The item conforms to the contract:
1) If it is appropriate for the use normally expected for such an item and, where relevant:
2) Or if it has the characteristics defined in an agreement drawn up between the parties or is appropriate for any special use sought by the buyer, of which the seller has been made aware and has accepted.
Article L.217-7 of the French Consumer Code
Any lack of conformity that appears within twenty-four (24) months of delivery of the item is presumed to have already existed on delivery, except where there is proof to the contrary. For second-hand goods, this period is set at six months.
The seller can challenge this presumption if it is incompatible with the nature of the item or the lack of conformity raised.
Article L.217-9 of the French Consumer Code
Should there be a lack of conformity, the buyer may choose between a repair and a replacement for the item. However, the seller cannot proceed with the buyer's choice if it would incur an obviously disproportionate cost in comparison with the other option, given the value of the item or the severity of the issue. The seller must then proceed with the option not chosen by the buyer unless this is impossible.
Article L.217-10 of the French Consumer Code
If both a repair and a replacement are impossible, the buyer can return the item and receive a full refund, or keep the item and receive a partial refund.
This option is also available:
1) If the solution requested, suggested or agreed in line with Article L. 217-9 cannot be implemented within a month of the buyer complaint;
2) Or if this solution cannot be implemented without major inconvenience to the buyer, given the nature of the item and the use sought.
However, the sale may not be cancelled if the lack of conformity is minor.
Article L.217-12 of the French Consumer Code
Legal action resulting from a lack of conformity may only be taken within two years of the date the item is delivered.
Article L.217-13 of the French Consumer Code
The provisions set out in this section do not deprive the buyer of their right to take legal action in light of latent defects discovered in line with articles 1641 to 1649 of the French Civil Code or any other action with a contractual or extra-contractual nature that they may lawfully take.
erahashop must uphold the warranty for hidden defects found in parts replaced as part of the Service and that render the Device unfit for the purpose for which it was intended, or that impair its use to such a degree that the Customer would not have bought it, or would have paid less for it, if they had known about them.
Legal action in light of latent defects must be taken by the buyer within two (2) years of them discovering the defect.
Should their Device have a hidden defect, the Customer can choose between cancelling the sale or accepting a reduced price in line with Article 1644 of the French Civil Code, a replacement or a repair.
Copies of legal provisions:
Article 1641 of the French Civil Code
The seller must uphold the warranty for hidden defects found in the item sold that render it unfit for the purpose for which it was intended, or that impair its use to such a degree that the buyer would not have bought it, or would have paid less for it, if they had known about them.
Article 1645 of the French Civil Code
If the Seller was aware of the defects in an item they have sold, they must give the buyer a full refund and are liable to the buyer for damages.
Article 1646 of the French Civil Code
If the Seller was unaware of the defects in an item they have sold, they are only obliged to give the buyer a full refund and to reimburse them for any costs incurred from the sale.
Article 1648, Paragraph 1 of the French Civil Code
Legal action in light of latent defects must be brought by the buyer within two (2) years of them discovering the defect.
4.1 Repairs made to products not covered by the contractual warranty period will be charged for at current After-Sales Service prices. These prices can be viewed at www.erahashop.com.
4.2 Requests for assistance can be made on the erahashop website (www.erahashop.com) or by telephone +212 (0) 6 10 24 38 82 (local call rate).
4.3 A quote will always be drawn up before a product is accepted. The quote is valid for thirty (30) days from the date it is sent.
4.4 Requests for assistance will neither be definitive nor binding for erahashop until the quote sent by the latter has been expressly accepted by the Customer.
4.5 Quotes can be approved by the Customer signing and noting their agreement on them, then returning them to erahashop with a cheque for the total amount payable. Once a quote has been approved, it cannot be cancelled.
4.6 erahashop can adjust its pricing at any time without warning. However, the cost of a repair will be that which applies on the day a product is received by erahashop, or - where relevant - that stated on the repair quote.
4.7 Supplementary work not originally included in a quote but found to be necessary once a product has been dismantled - or to be economically advantageous for the Customer - will be subject to a free corrected quote which will be sent to the Customer as soon as possible. The Customer must give their prior express permission for any work to be carried out.
4.8 As well as repairing products it receives, the After-Sales Service may offer the Customer additional services at a fixed price. The Customer will confirm that they agree to these fixed-price services being carried out by signing the "Quote" in line with the terms set out in Article 3.3 above. Should the Customer refuse to accept these fixed-price services, erahashop cannot be held liable for a malfunction later suffered by the merchandise concerned caused by the defective part identified in the additional quote.
4.9 The Customer can track the status of their repair, download user manuals and updates and view technical information on the erahashop website: www.erahashop.com.
4.10 Repaired products will only be returned to the Customer once payment has been made. Repair charges can be paid as set out in Article 6 below.
The warranty applied to repairs carried out by erahashop covers a period of three (3) months from the date of return shipping or the product being made available. It applies exclusively to the function(s) involved in the previous repair and excludes all others. Charges for shipping, packaging and insurance for sending devices to erahashop are to be paid by the Customer.
The Customer must show their payment invoice for the product concerned if they wish to request assistance under the contractual warranty.
Requests for assistance under warranty can be made on the erahashop website (www.erahashop.com), or the Customer can fill in the Fault Reporting form or call +212 (0) 6 10 24 38 82 (local call rate).
The merchandise needing a repair must be sent to the location indicated by the After-Sales Service and have location services deactivated if it is an Apple product.
The Customer must fill in the Fault Reporting form on the https://www.erahashop.com/ site - After-Sales Service category.
Before requesting assistance, the Customer undertakes to:
The Customer therefore recognises that erahashop cannot be held liable for any loss or destruction of this data.
Should it be that the Product cannot be repaired after the issue is diagnosed, erahashop will return it to the condition in which it arrived and the Customer must pay 300 DH (including VAT) for the diagnosis and return transport.
To prove that they are covered by the commercial warranty, the Customer must show their payment invoice for the Service concerned by the warranty request.
7.1 Where the Customer owes money, the latter must pay (before the repair is carried out) the amount due for the service as stated on the quote. They will be sent an email or postal invoice when the product is returned.
When the money is received, the item can be shipped.
erahashop is obliged to take due care in its activities and undertakes to do its best to provide the repair ordered.
Should erahashop worsen the original problem with the Product, or should the Product be no longer repairable due to erahashop activity, or should erahashop make an error meaning the Product cannot be returned to the Customer (such as losing a Device), erahashop undertakes to provide the Customer with an equivalent Product from the erahashop brand. The Customer will not be refunded for their Product at the price they paid for it new or second-hand and no standard exchange will be provided.
erahashop will keep the Customer's Product and instead send them the replacement Product. The Customer must sign a form to hand over their Product to erahashop before they can receive a replacement Product. With this form, the Customer transfers their ownership of the damaged and/or lost Product to erahashop. If erahashop eventually finds a lost Product, it remains the owner and will not return it to the Customer as the latter will have transferred their ownership of the item to erahashop. The Customer recognises and accepts that erahashop may dismantle a Product which has had its ownership transferred and make use of the parts. erahashop may also recycle the Product. erahashop will always carry out a certified wipe of all data on the Customer's Product and the Customer recognises and accepts this. The Customer's data will thus be permanently deleted from their Product and the Customer will not be able to recover it.
erahashop keeps a register where it enters the names and contact details of Customers who have transferred ownership of their devices to it. A note is also made of the type and number of the Customer's ID document, the authority that issued it and its issue date, plus information about the Product including its IMEI (International Mobile Equipment Identity) serial number. erahashop will make this register available to the police and other authorities on request.
9.1 erahashop will cover logistical costs and return shipping charges for products under warranty. For products out of warranty, the Customer is billed for logistical costs and return shipping charges and the amount will vary depending on the product.
9.2 Products are delivered by erahashop via the transportation method of its choice to the address provided on the assistance request following the customer expressly asking for assistance.
9.3 If, on delivery, the packaging is damaged, torn or open and/or the products inside have been damaged, the customer is responsible for noting this on the delivery slip and specifying the nature of the problems in detail.
The delivery slip must be signed and counter-signed by the courier or its driver employee, dated and returned to the courier by registered letter within three (3) days - excluding bank holidays - in line with the provisions set out in the French Code of Commerce. A copy of the letter must be sent to erahashop within 48 hours.